February 11th, 2008 1:01 pm by Vincent Flanders
That’s how I would write the title of Jakob Nielsen’s new article “User Skills Improving, But Only Slightly.” But that’s why this site is called WebPagesThatSuck instead of WebPagesWithProblems.
Jakob’s research backs up what we all suspected: “Users now do basic operations with confidence and perform with skill on sites they use often. But when users try new sites, well-known usability problems still cause failures.”
The dirty little secret about people who hate usability is “they hate it because it’s really, really boring. It’s not exciting like creating a Flash site or a beautiful web site or just cobbling together a site from scratch (whatever ‘scratch’ is).” Usability is also a nightmare for those of us with ADD/ADHD and for anyone who doesn’t like the rigors of project management.