September 7th, 2011 11:11 pm by Vincent Flanders
Submitter’s comments: It’s bad enough dealing with the US Post Office’s 20-digit tracking numbers, but they figured out a way to make online tracking even MORE complicated.
Type in your tracking number, which looks like this:
0310 3490 0001 0692 1429
and the form removes the spaces as you type, making it much more difficult to proofread the number.
Good design would strip the spaces AFTER the number gets submitted, so the user deals only with the more user-friendly version of the number. Duh. Appalling to think that millions of people get to deal with this lousy interface. :(
Vincent Flanders’ comments: Well, it’s entirely possible we won’t have the Postal Service to kick around for much longer. You can copy the above numbers or copy some of the example numbers on the page and paste them into the form. It scrunches them together and the small font makes them difficult to read. Oh, well.